All Leverett and Shutesbury residents have access to high-speed Internet connections, following the municipal build-out of broadband over the last decade or so, but a small portion of households continue to opt against becoming subscribers.

In Westhampton, a 2022 master plan survey indicated that more than nine in 10 residents appreciate that broadband infrastructure is critical to town services and maintaining the local economy. Yet a portion of residents, particularly those in remote locations and so-called “last mile” neighborhoods, remain without internet connections.

Understanding that challenges remain in getting all homes linked to broadband, the three communities in Franklin and Hampshire counties joined last week with 75 other cities and towns as part of the Massachusetts Municipal Digital Equity Planning Program, a Massachusetts Broadband Institute initiative to help communities with resources to expand internet access.

For Shutesbury and Leverett, which will be working in tandem with consultants at the Franklin Regional Council of Governments, the main focus will be to identify impediments to internet access, confronting issues such as affordability, digital literacy training, device access and any other barriers.

Gayle Huntress, Shutesbury’s municipal light plant manager who chairs the Broadband Committee, said the planning is in the early stages, with a goal to improve digital equity for residents.

“Our municipal broadband network that covers the entire town means that we’ve got the infrastructure problem solved already,” Huntress said. “Now it is about improving access and education to the technology.

In 2015, Shutesbury voters approved a $1.69 million Proposition 2½ debt-exclusion override to fund the project, and have achieved a goal of providing active gigabit service to 90% of all households for only $60 a month.

Now, the town is focused on connecting the last 10% of residents through measures such as addressing affordability; helping the senior citizen population with digital skills, especially when it comes to cybersecurity; and getting connected to resources, such as the federal Affordable Connectivity Program; using surveys to reveal equity gaps.

Leverett was the first of 45 rural communities in western and central Massachusetts to complete the last-mile network, a project beginning in 2012, following a Propsition 2½ override debt exclusion to pay for the 39-mile aerial network, supplemented by $666,000 from MBI for the $3.6 million project.

LeverettNet is a municipal broadband network available to every resident and 95% of households are subscribed. But the town will investigate with its consultants the other 5% of unsubscribed households to determine their barriers to connection, which could include cost, training and devices. The support from the MBI will lead to a completed report, important since the town doesn’t have the resources to conduct a comprehensive digital equity needs assessment.

For Westhampton, where residents understand the centrality of reliable broadband, such as for emergency response, officials are prioritizing reliable access to high-speed internet by working with service providers and the MBI to learn more about existing network availability and reliability.

The town will also focus on distributing devices, expanding literacy and creating financial resources to help those without connections.

Massachusetts Economic Development Secretary Yvonne Hao said in a statement that Massachusetts continues to lead the nation in addressing the digital divide and in providing cities and towns resources to enhance accessibility and education.

“This program will enable more municipalities to empower their residents, providing not only internet access, but also with the necessary training, devices, and expertise to compete in the digital economy,” Hao said. “As commerce, job opportunities, and essential resources shift online, ensuring robust connections is crucial for residents to excel now and in the future.”